Now, the COVID-19 pandemic has radically changed the way independent restaurants think about self-ordering kiosks. What was once seen as costly and impersonal technology, is now considered a cost-effective way to reduce face-to-face contact and keep guests safe from the spread of the coronavirus.
Even in full service restaurants, restaurants are using the technology to streamline their takeout orders and reduce face-to-face contact with servers.
And safety is not the only benefit. Self-ordering kiosks have also helped restaurants reduce wait times, improve order accuracy, and, most importantly, boost check sizes – benefits that just about any restaurant can enjoy.