SELF-SERVICE KIOSKS

A self-service kiosk is an interactive terminal that facilitates an action or displays a piece of information and automates, eliminate or streamline wait or cost by giving customers the control to get things done on their own terms.

Self-service kiosks don’t just come just in a standard supermarket check-out set-up but are available in many different forms and styles. Depending on what they are going to be used for. Self-service kiosk benefits are numerous. Depending on the sector in which they are utilised, these could include:

      Less human staff being required to serve customers/passengers, resulting in resources savings for the business;
      Staff free for personalised/enhanced customer service;
      Less queuing or reducing waiting times for customers/passengers, which also helps reduce stress for any remaining counter staff;
      More people served in a shorter space of time, increasing efficiency and related profits;
      Improving the customer experience by giving them control of finding information or checking in/out;
      Providing an adaptable and evolving solution, as the technology used can be upgraded without needing to replace the whole kiosk, in many cases;
      Offering multiple features and functions; the same kiosk can offer information as well as take payments, print tickets and generate more revenue through upsells and advertising;